Retailers must be strategic about growing their brands in today’s retail climate. Increased competition and shifting consumer preferences all point to customer experience (CX) as the critical way a retail brand can differentiate itself.

In our new eBook, “Reshaping retail through a strategic customer experience approach” you will learn how to transform your retail CX with NICE CXone, a leading unified platform powered by AI.

See how NICE CXone has boosted KPIs:

• Teleflora efficiently handled 64% more calls than usual on one of its busiest days of the year
• Valvoline shortened wait and handle times by adding self-service options
• Bose increased its customer satisfaction scores by 34% year-over-year