Traditional self-service can’t keep up
with new digital experiences

How does the transition to smart self-service serve your business?
Companies that use smart self-service backed by the power of AI and analytics are able to continuously fine-tune customer interactions leading to better experiences and resolutions. Smart self-service provides customers an avenue for seamless assistance, increasing the ease of finding accurate information while reducing customer frustration. Aberdeen’s findings are proving that a well-run smart self-service option reduces costs, boosts customer happiness, and drives up revenue.

Businesses that implement smart self-service enjoy:

  • 39% greater YoY increase in customer satisfaction rates
  • Decreasing service costs 2X YoY
  • A 2.5X greater YoY increase in self-service containment
  • A 2.2X increase YoY in annual company revenue

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

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