NICE inContact Speech Analytics, our phonetics-based speech analytics solution, quickly locates key words and phrases contained within call recordings, identifying opportunities to leverage business intelligence, reduce risk, and improve operational efficiencies across your contact center.



Speech Analytics Features Include:

  • Key Word/Phrase Spotting
  • Phonetics Based Engine
  • Silence Detection
  • Confidence Scoring
  • Stereo Recording
  • Small Hardware Footprint
  • Low Total Cost of Ownership


SIMPLE & SCALABLE
NICE inContact Workforce Optimization can be scaled quickly depending on contact center needs and is the most user-friendly product on the market today.

ANY SYSTEM, ANY TIME
Our workforce optimization software is designed to work with all phone systems.

CALL RECORDING+
Our leading call and dekstop recording software provides the foundation for tools like quality management, workforce management, speech analytics, and more.
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