Optimize your Workforce Management for the Digital Age

It’s time to revolutionize your workforce management practices. Discover how NICE and CXone WFM are helping you break free from the constraints of traditional WFM.

During this on-demand session, see Andrea Matsuda, Manager of Product Marketing for Workforce Management, Mark Durrant (Product Manager for NICE IEX WFM) and Ashlie Mattson (Product Manager of CXone WFM) delve into the intricacies of NICE WFM and CXone WFM to:

  • Guide you through the process of adapting to activity-based planning
  • Optimize your workforce by focusing on work activity rather than just work items
  • Blend the omnichannel environment into your existing practices

Discover the key strategies that will enable you to stay ahead in today's fast-paced digital age with an effective, unified and future-proof approach to WFM.

Presenting:

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Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Register for the session

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