Analyse 100% of Interactions, Identify Vulnerable Customers, and Convert Data into Evidence of Compliance by July 31^st

47% | UK adults show one or more characteristics of vulnerability*

30% | UK consumers want to see less bots and more personalised support*

73% | UK financial advisors say they are not prepared for Consumer Duty*

The FCA Consumer Duty mandates high standards of conduct and behaviour towards customers, particularly those who are considered vulnerable. Our out-of-the-box, purpose-built models bring clarity and accountability to your Consumer Duty implementation plan by analysing every interaction, every time. Achieve Consumer Duty compliance and deliver fairer outcomes in accordance with Principle 12.

Achieve Consumer Duty Compliance with Enlighten AI for Vulnerable Customers:

• Accurately Identify Vulnerability – Analyse and score 100% of interactions based on the FCA vulnerability ​drivers
• Upskill Advisors – Provide front-line staff with real-time interaction guidance for successful outcomes​
• Convert Data into Evidence & Reduce Future Issues – Automate vulnerability and complaint classification, remediation and reporting on risk tracking and response​