Good customer service, like music, is more than just a voice. A 9-5 contact center answering phone calls with no self-service is like a jazz band with no piano − incomplete. Consumers demand simple, easy-to-find, and always available information, all night long. Your contact center may close for the night, but customer issues and needs don’t. Without self-service options such as conversational chatbots, interactive voice response (IVR), and virtual agents, no matter how incredible your product, your company may be a one-hit-wonder.

Learn how smart self-service saves time and money for your contact center by reading our eBook, “Effortless service, happier customers: Using smarter self-service to accelerate the speed of full resolution,” and wow your customers with every interaction.

Throughout this eBook, you will learn:

• How to create a complete customer journey and a better experience
• How smart self-service features can increase agent satisfaction and overall revenue
• How to leverage artificial intelligence (AI)
• What it takes to wow customers every time