Register for the February NICE Talks Series

Sub Title

AGENDA

You Asked: What are the key CX areas companies should be investing in this year and why?

On Demand

In today’s uncertain business market, every company must increase their focus on retaining customers, regardless of size or industry. Companies need a solid foundation of customer experience (CX) solutions to deliver agility, but they also must continue to advance their efforts to keep pace with the competition. Failure to invest in the right customer and employee experience leads to lower revenue, higher attrition, and higher support costs. Businesses that prioritize CX investments will be better positioned to meet and exceed evolving customer and employee expectations. In this fireside chat webinar, we’ll discuss:

Key CX areas companies should invest in this year
Common CX pitfalls and how to avoid them
Best practices of CX market leaders and how they can be applied at any company

Featuring:

Maribel Lopez
Founder & Principal Analyst
Lopez Research

Laura Bassett
VP, Product Marketing
NICE

You Asked: How can I increase customer engagement with self-service and Knowledge Management?

On Demand

Self-service is the front door to most customer journeys, with whatever channels customers choose. The best self-service flexibly engages with customers, adapting to their responses and choices in real time. And it is much more than a tactic to deflect calls away from live agents. Intelligent self-service systems are knowledge engines that place just-right information into the hands of both agents and customers at just the right time. Contact centers that adopt the modern tools for self-service, like AI chatbots or customer portals, enjoy delighted and loyal customers. In this webinar, NICE and Ventana Research will discuss how companies can spruce up their self-service front door and put out the welcome mat for smart, seamless customer journeys.

Featuring:

Keith Dawson
Vice President & Research Director
Ventana Research

Aaron Rice
General Manager, CXone Expert
NICE

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Register Now

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