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Register for the March NICE Talks Series
AGENDA
You Asked: How can WEM innovations help me better engage my agents with today's CX complexities?
On-Demand
Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, and advances in technology are fast changing how service is delivered. The rise of digital channels and automation are making the roles of human agents more demanding and critical to CX, but retaining and attracting talent is harder than ever as work expectations change. Modern WEM tools need to incorporate functions that make work engaging and uplifting while augmenting agent performance. Join us at the NICE Talk webinar to discuss the role of WEM in turning traditional contact centers into intelligent engagement centers that meet modern CX needs.
Featuring:
You Asked: What are the key winning strategies to unlock superior business value with attended automation?
On-Demand
Enterprises around the world are embracing digital transformation with an eye on improving customer and employee experiences, rather than just saving money. With these stakeholders taking new priority, companies are rapidly adopting attended automation. However, some enterprises may struggle with implementing attended automation effectively to achieve maximum benefits. Through the Attended Automation Playbook, Everest Group aims to empower users at various stages of their attended automation journey with insights, methodologies, and practical advice to help develop winning strategies and achieve best-in-class outcomes.
Watch this webinar to learn:
Featuring:
You Asked: How can WEM innovations help me better engage my agents with today's CX complexities?
On-Demand
Traditional WEM capabilities are not enough to support the challenges of modern-day contact centers. Customer service is critical to business value, and advances in technology are fast changing how service is delivered. The rise of digital channels and automation are making the roles of human agents more demanding and critical to CX, but retaining and attracting talent is harder than ever as work expectations change. Modern WEM tools need to incorporate functions that make work engaging and uplifting while augmenting agent performance. Join us at the NICE Talk webinar to discuss the role of WEM in turning traditional contact centers into intelligent engagement centers that meet modern CX needs.
Featuring:
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Oru Mohiuddin Senior Research Manager, Enterprise Communications and Collaboration IDC |
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Dana Shalev Head of Product Marketing, WEM LOB NICE |
You Asked: What are the key winning strategies to unlock superior business value with attended automation?
On-Demand
Enterprises around the world are embracing digital transformation with an eye on improving customer and employee experiences, rather than just saving money. With these stakeholders taking new priority, companies are rapidly adopting attended automation. However, some enterprises may struggle with implementing attended automation effectively to achieve maximum benefits. Through the Attended Automation Playbook, Everest Group aims to empower users at various stages of their attended automation journey with insights, methodologies, and practical advice to help develop winning strategies and achieve best-in-class outcomes.
Watch this webinar to learn:
- What are the key applications of attended automation that elevate customer and employee experiences?
- How can front-office processes be transformed using attended automation?
- What role can attended automation play in enabling enterprises to adopt the citizen model successfully?
- How can organizations kick-start their attended automation journey, and what are the key success factors to accelerate it?
Featuring:
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Harpreet Makan Practice Director Everest Group |
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Liran Meir Frenkel Senior Product Marketing Manager RPA & Performance Marketing NICE |
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