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Choose the first to receive the highest scores in the first Gartner® Digital Customer Service use case
NICE recognized across all 5 use cases in 2022 Gartner Critical Capabilities for CCaaS
Get Gartner’s independent comparative analysis of global cloud CX providers to help you satisfy your customers’ escalating digital needs. Download the report to see that NICE CXone receives the highest scores in the inaugural Digital Customer Service Center use case.
What you’ll get from Gartner’s complimentary report:
What you’ll get from Gartner’s complimentary report:
- Summary of what you need to know about CX this year—and next
- Analysis of global providers across 13 critical capabilities, including Digital Customer Service Center for the first time
- Unbiased evaluations based on 5 mission critical CX use cases
Gartner Critical Capabilities for Contact Center as a Service, Steve Blood, Pri Rathnayake, Drew Kraus, Pankil Sheth, Jim Davies, Jim Robinson, Kim Dans, Mark Dauigoy, 23 August 2022.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from https://get.nice.com/Q422-Gartner-Critical-Capabilities.html
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from https://get.nice.com/Q422-Gartner-Critical-Capabilities.html
